The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success

B. A. Lameijer, J. Antony, A. Chakraborty, R. J.M.M. Does, J. A. Garza-Reyes

    Research output: Contribution to journalArticlepeer-review

    10 Scopus citations

    Abstract

    The paper aims to elicit the understanding of process improvement (PI) project success by researching the effects of organisational–motivation and coordination in continuous improvement (CI) implementations in the financial services sector. The data analysed using structural equation modelling (SEM) comes from a sample of 198 survey respondents in financial service organisations that have implemented CI. This research shows that a strong organisational motivation is driving the embeddedness of PI methodology in, and alignment with the CI implementation of, the organisation and thus affecting PI project success. In addition, central coordination is found to affect the alignment of the organisation to the CI implementation activities and objectives and affects PI project success. These findings show how the organisational level constructs of organisational–motivation and coordination affect PI project success following the mediating constructs of alignment, embeddedness, and routinisation specifically in the context of financial services. Thus, the work provides a better understanding of how organisational level drivers affect the organisational context of PI projects and consequently affect PI project success. There is little empirical research on determinants of PI project success. Our work explains how factors in the organisational context in which PI projects take place are affecting project outcome.

    Original languageBritish English
    Pages (from-to)1633-1649
    Number of pages17
    JournalTotal Quality Management and Business Excellence
    Volume32
    Issue number13-14
    DOIs
    StatePublished - 2021

    Keywords

    • continuous improvement
    • organisational coordination
    • organisational motivation
    • process improvement
    • project success

    Fingerprint

    Dive into the research topics of 'The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success'. Together they form a unique fingerprint.

    Cite this