The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review

Michael Sony, Jiju Antony, Olivia McDermott

    Research output: Contribution to journalArticlepeer-review

    19 Scopus citations

    Abstract

    Healthcare 4.0 is inspired by Industry 4.0 and its application has resulted in a paradigmatic shift in the field of healthcare. However, the impact of this digital revolution in the healthcare system on healthcare service quality is not known. The purpose of this study is to examine the impact of healthcare 4.0 on healthcare service quality. This study used the systematic literature review methodology suggested by Transfield et al. to critically examine 67 articles. The impact of healthcare 4.0 is analyzed in-depth in terms of the interpersonal, technical, environmental, and administrative aspect of healthcare service quality. This study will be useful to hospitals and other stakeholders to understand the impact of healthcare 4.0 on the service quality of health systems. Besides, this study critically analyses the existing literature and identifies research areas in this field and hence will be beneficial to researchers. Though there are few literature reviews in healthcare 4.0, this is the first study to examine the impact of Healthcare 4.0 on healthcare service quality.

    Original languageBritish English
    Pages (from-to)288-304
    Number of pages17
    JournalHospital Topics
    Volume101
    Issue number4
    DOIs
    StatePublished - 2023

    Keywords

    • Health 4.0
    • Healthcare 4.0
    • healthcare service quality
    • heath care quality
    • review

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