The historical impact of ISO 9000 on Lebanese firms.

Toufic Mezher; Maher Ajam; Mohamad Shehab

doi:10.1080/10529410590924630

The historical impact of ISO 9000 on Lebanese firms.

Toufic Mezher, Maher Ajam, Mohamad Shehab

Management Science & Engineering

American University of Beirut

Research output: Contribution to journal › Article › peer-review

10 Scopus citations

Abstract

The objective of this paper is to assess the impact of the new ISO 9001:2000 standard on the Quality Management Systems (QMS) of Lebanese firms that were already certified under ISO 9000:1994. To get an accurate feedback of stakeholders in a firm, three different questionnaires were developed and distributed to management, employees, and customers respectively. Empirical results indicate that ISO 9001:2000 has improved the QMS performance of Lebanese firms over that of the 1994 edition. Nevertheless, results showed that the new standard still has some weaknesses when it comes to improving suppliers' relationships and empowering employees.

Original language	British English
Pages (from-to)	25-42
Number of pages	18
Journal	Quality assurance (San Diego, Calif.)
Volume	11
Issue number	1
DOIs	https://doi.org/10.1080/10529410590924630
State	Published - 2005

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The historical impact of ISO 9000 on Lebanese firms.

Abstract

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