TY - JOUR
T1 - The application of operational excellence methodologies in logistics
T2 - a systematic review and directions for future research
AU - Trakulsunti, Yaifa
AU - Antony, Jiju
AU - Jayaraman, Raja
AU - Tortorella, Guilherme
N1 - Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2023
Y1 - 2023
N2 - This paper systematically reviews the literature around implementing operational excellence methodologies in logistics, to better understand the scope of such initiatives, identify key research gaps and suggest future research directions. Four databases (Web of Science, Scopus, Emerald, Science Direct) were searched to collect relevant articles published from 1996 to 2021. A total of 58 articles met the initial inclusion criteria. These were critically reviewed by authors, resulting in a total of 36 empirical articles for final analysis. The application of operational excellence methodologies in logistics can improve logistics operations, enhance customer satisfaction, reduce lead time and save cost. The challenges encountered during the implementation of operational excellence methodologies include lack of LSS implementation guidelines, insufficient LSS training, lack of management support and resources, and resistance to change. The review highlights that training, management involvement, strategic and visionary leadership, organizational infrastructure and cross-functional teams are the factors leading to the successful implementation This is the first attempt by reviewing the literature to address the research gaps in the use of operational excellence methodologies in the logistics sector. This review is valuable for logistics managers wishing to improve logistics operations in their organizations, improve safety, reduce operational costs and increase customer satisfaction.
AB - This paper systematically reviews the literature around implementing operational excellence methodologies in logistics, to better understand the scope of such initiatives, identify key research gaps and suggest future research directions. Four databases (Web of Science, Scopus, Emerald, Science Direct) were searched to collect relevant articles published from 1996 to 2021. A total of 58 articles met the initial inclusion criteria. These were critically reviewed by authors, resulting in a total of 36 empirical articles for final analysis. The application of operational excellence methodologies in logistics can improve logistics operations, enhance customer satisfaction, reduce lead time and save cost. The challenges encountered during the implementation of operational excellence methodologies include lack of LSS implementation guidelines, insufficient LSS training, lack of management support and resources, and resistance to change. The review highlights that training, management involvement, strategic and visionary leadership, organizational infrastructure and cross-functional teams are the factors leading to the successful implementation This is the first attempt by reviewing the literature to address the research gaps in the use of operational excellence methodologies in the logistics sector. This review is valuable for logistics managers wishing to improve logistics operations in their organizations, improve safety, reduce operational costs and increase customer satisfaction.
KW - agile
KW - lean six sigma
KW - logistics
KW - operational excellence methodologies
KW - systematic review
KW - transportation
UR - http://www.scopus.com/inward/record.url?scp=85130129578&partnerID=8YFLogxK
U2 - 10.1080/14783363.2022.2071695
DO - 10.1080/14783363.2022.2071695
M3 - Article
AN - SCOPUS:85130129578
SN - 1478-3363
VL - 34
SP - 538
EP - 557
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 5-6
ER -