Six sigma or design for six sigma?

Ricardo Bauelas, Jiju Antony

    Research output: Contribution to journalReview articlepeer-review

    66 Scopus citations

    Abstract

    Nowadays there is a wider acceptance, growth and investment of six sigma and design for six sigma (DFSS) in both manufacturing and service industries. Although initially employed to improve existing processes, six sigma principles are also applied to design and redesign processes to ensure achievement of high levels of quality. This effort is known as design for six sigma (DFSS). This paper tests the suitability of a multicriteria decision-making technique, the analytic hierarchy process, to make a choice between six sigma and DFSS in two multi-national companies.

    Original languageBritish English
    Pages (from-to)250-263
    Number of pages14
    JournalTQM Magazine
    Volume16
    Issue number4
    DOIs
    StatePublished - 2004

    Keywords

    • Analytical hierarchy process
    • Quality programmes
    • Research

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