Six Sigma in the software industry: Results from a pilot study

Jiju Antony; Craig Fergusson

doi:10.1108/02686900410557926

Six Sigma in the software industry: Results from a pilot study

Jiju Antony, Craig Fergusson

Management Science & Engineering

Glasgow Caledonian University

Research output: Contribution to journal › Article › peer-review

103 Scopus citations

Abstract

Six Sigma is a disciplined approach to define, measure, analyse, improve and control processes that result in variability and defect reduction. Although Six Sigma has been widely embraced by many world class manufacturing companies, it is still new in the software industry. This paper initially makes an attempt to compare software industry with manufacturing industry. This is followed by presenting the results from a pilot survey on Six Sigma in the software industry. The focus is on the Six Sigma tools and techniques used by software industry, key Six Sigma metrics used by the software businesses, important attributes in the software development process and finally critical success factors for successful implementation of Six Sigma in software industry.

Original language	British English
Pages (from-to)	1025-1032
Number of pages	8
Journal	Managerial Auditing Journal
Volume	19
Issue number	8
DOIs	https://doi.org/10.1108/02686900410557926
State	Published - 1 Oct 2004

Keywords

Computer software
Critical success factors
Statistical process control

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1108/02686900410557926

Cite this

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Six Sigma in the software industry: Results from a pilot study

Abstract

Keywords

UN SDGs

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