Six Sigma implementation framework for SMEs-a roadmap to manage and sustain the change

Maneesh Kumar, Jiju Antony, M. K. Tiwari

    Research output: Contribution to journalArticlepeer-review

    124 Scopus citations

    Abstract

    Although Six Sigma has been in business lexicon for more than 20 years, research has shown the need of practical implementation framework for successful deployment of Six Sigma, especially in the context of small and medium-sized enterprises (SMEs). This article proposes a Six Sigma implementation framework customised to the needs of SMEs by performing a critique of quality management frameworks/models for SMEs and drawing conclusion from the empirical research conducted over 3 years. If Six Sigma is poorly launched, it will be very difficult to reorganise and regain momentum. Though the framework was tested in three SMEs and revised, still its robustness needs to be checked and refined based on suggestions and comments from industry, practitioners and academics.

    Original languageBritish English
    Pages (from-to)5449-5467
    Number of pages19
    JournalInternational Journal of Production Research
    Volume49
    Issue number18
    DOIs
    StatePublished - 15 Sep 2011

    Keywords

    • framework
    • model
    • readiness
    • resilient
    • Six Sigma
    • SMEs

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