Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study

Michael Sony; Jiju Antony; Jacqueline Ann Douglas; Olivia McDermott

doi:10.1108/TQM-11-2020-0272

Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study

Michael Sony, Jiju Antony, Jacqueline Ann Douglas, Olivia McDermott

Management Science & Engineering

Research output: Contribution to journal › Article › peer-review

77 Scopus citations

Abstract

Purpose: Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation. Design/methodology/approach: This study uses an online survey on senior quality professionals working in leading companies in Europe and America. In total, 50 participants participated in this study. Findings: This study finds the top five motivating, barriers and readiness factors for Quality 4.0 implementation. These factors are ranked in terms of the order of importance as perceived by senior quality professionals. Research limitations/implications: This is the first empirical study on Quality 4.0 that investigates the motivation, barriers and readiness factors of Quality 4.0. This study provides a theoretical base of Quality 4.0 body of knowledge in terms of its practical relevance and adoption in modern-day organizations. Practical implications: Organizations can use this study to understand what the motivation and barriers for implementing Quality 4.0. In addition, before implementation of Quality 4.0, the readiness factor for Quality 4.0 can be used by organizations to evaluate their preparedness before the actual implementation of the initiative. Originality/value: This is the first empirical study on Quality 4.0 that captures the viewpoints of senior quality professionals on the motivation, barriers and readiness factors of Quality 4.0.

Original language	British English
Pages (from-to)	1502-1515
Number of pages	14
Journal	TQM Journal
Volume	33
Issue number	6
DOIs	https://doi.org/10.1108/TQM-11-2020-0272
State	Published - 28 Oct 2021

Keywords

CPS
Industry 4.0
IoT
Quality 4.0
Quality expert
Quality management

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10.1108/TQM-11-2020-0272

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title = "Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study",

abstract = "Purpose: Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation. Design/methodology/approach: This study uses an online survey on senior quality professionals working in leading companies in Europe and America. In total, 50 participants participated in this study. Findings: This study finds the top five motivating, barriers and readiness factors for Quality 4.0 implementation. These factors are ranked in terms of the order of importance as perceived by senior quality professionals. Research limitations/implications: This is the first empirical study on Quality 4.0 that investigates the motivation, barriers and readiness factors of Quality 4.0. This study provides a theoretical base of Quality 4.0 body of knowledge in terms of its practical relevance and adoption in modern-day organizations. Practical implications: Organizations can use this study to understand what the motivation and barriers for implementing Quality 4.0. In addition, before implementation of Quality 4.0, the readiness factor for Quality 4.0 can be used by organizations to evaluate their preparedness before the actual implementation of the initiative. Originality/value: This is the first empirical study on Quality 4.0 that captures the viewpoints of senior quality professionals on the motivation, barriers and readiness factors of Quality 4.0.",

keywords = "CPS, Industry 4.0, IoT, Quality 4.0, Quality expert, Quality management",

author = "Michael Sony and Jiju Antony and Douglas, {Jacqueline Ann} and Olivia McDermott",

note = "Funding Information: The authors gratefully thank all the senior quality professionals who participated in the online survey. The authors also thank the anonymous reviewers for the constructive comments, which have improved the paper.Corrigendum : It has come to the attention of the publisher that the article Sony, M., Antony, J. and Douglas, J.A. (2021), “Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study”, published in The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-11-2020-0272 did not include Dr Olivia McDermott as a co-author of the article.The authors recognise the contributions made by Dr McDermott and sincerely apologise for this mistake. The author guidelines for The TQM Journal make it clear that anyone who has made a significant contribution to an article should be included as an author. Dr McDermott has now been added as fourth co-author of the article. Publisher Copyright: {\textcopyright} 2020, Emerald Publishing Limited.",

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doi = "10.1108/TQM-11-2020-0272",

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T2 - an exploratory study

AU - Sony, Michael

AU - Antony, Jiju

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N1 - Funding Information: The authors gratefully thank all the senior quality professionals who participated in the online survey. The authors also thank the anonymous reviewers for the constructive comments, which have improved the paper.Corrigendum : It has come to the attention of the publisher that the article Sony, M., Antony, J. and Douglas, J.A. (2021), “Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study”, published in The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-11-2020-0272 did not include Dr Olivia McDermott as a co-author of the article.The authors recognise the contributions made by Dr McDermott and sincerely apologise for this mistake. The author guidelines for The TQM Journal make it clear that anyone who has made a significant contribution to an article should be included as an author. Dr McDermott has now been added as fourth co-author of the article. Publisher Copyright: © 2020, Emerald Publishing Limited.

PY - 2021/10/28

Y1 - 2021/10/28

N2 - Purpose: Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation. Design/methodology/approach: This study uses an online survey on senior quality professionals working in leading companies in Europe and America. In total, 50 participants participated in this study. Findings: This study finds the top five motivating, barriers and readiness factors for Quality 4.0 implementation. These factors are ranked in terms of the order of importance as perceived by senior quality professionals. Research limitations/implications: This is the first empirical study on Quality 4.0 that investigates the motivation, barriers and readiness factors of Quality 4.0. This study provides a theoretical base of Quality 4.0 body of knowledge in terms of its practical relevance and adoption in modern-day organizations. Practical implications: Organizations can use this study to understand what the motivation and barriers for implementing Quality 4.0. In addition, before implementation of Quality 4.0, the readiness factor for Quality 4.0 can be used by organizations to evaluate their preparedness before the actual implementation of the initiative. Originality/value: This is the first empirical study on Quality 4.0 that captures the viewpoints of senior quality professionals on the motivation, barriers and readiness factors of Quality 4.0.

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Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study

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Keywords

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