Lean six sigma to reduce medication errors in hospitals

Yaifa Trakulsunti, Jiju Antony

    Research output: Contribution to conferencePaperpeer-review

    2 Scopus citations


    Medication errors are one of the primary causes of patient mortality and morbidity and a costly problem in hospitals. Although healthcare organizations have endeavored to reduce medication errors by using several tools and techniques, this issue still remains. It is important for healthcare sectors to employ an appropriate process excellence methodology to reduce the number of medication errors which will save costs and quality of care. Lean and Six Sigma are two of the most powerful process improvement methodologies widely adopted by many international companies today. The authors argue that these methodologies are equally applicable in reducing errors within the medication process. Both Lean and Six Sigma use appropriate tools from their toolboxes to improve medication process. This paper will present the benefits, challenges, and tools and techniques of Lean and Six Sigma in reducing medication errors. The paper is valuable for healthcare practitioners and professionals as a guideline to achieve the optimal benefit of Lean and Six Sigma implementation to reduce medication errors. Moreover, the paper also provides a greater awareness for senior managers and medical directors in hospitals about the role of Lean Six Sigma and its associated tools and techniques in tackling medication errors.

    Original languageBritish English
    Number of pages7
    StatePublished - 2018
    Event2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018 - Orlando, United States
    Duration: 19 May 201822 May 2018


    Conference2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018
    Country/TerritoryUnited States


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