Key ingredients for the effective implementation of Six Sigma program

Jiju Antony, Ricardo Banuelas

    Research output: Contribution to journalArticlepeer-review

    474 Scopus citations

    Abstract

    Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and the objective was to reduce the number of defects to as low as 3.4 parts per million opportunities. For the effective implementation of Six Sigma projects in organisations, one must understand the critical success factors that will make the application successful. This paper presents the key ingredients, which are essential for Six Sigma implementation. These ingredients are generated from a pilot survey conducted in the UK manufacturing and service organisations.

    Original languageBritish English
    Pages (from-to)20-27
    Number of pages8
    JournalMeasuring Business Excellence
    Volume6
    Issue number4
    DOIs
    StatePublished - 1 Dec 2002

    Keywords

    • Business strategy
    • Corporate culture
    • Organizational change

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