Enhanced Context Respectful Counseling Agent

Yukiko Yamamoto, Tetsuo Shinozaki, Setsuo Tsuruta, Ernesto Damiani, Rainer Knauf

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

A lot of IT workers suffer from stress in doing their work and there are a few counselors to help them. To cope with this problem, an enhanced context respectful counseling agent is proposed. This counseling agent extracts emotional words from clients' utterances throughout their dialogue to detect their changes and provides clients with such changes as dialogue summary. If no change is detected, it replies with clients' utterances' paraphrases followed by context-respectful prompts to dig/narrow problems. Especially to continue the conversation for the further digging, our newly enhanced agent restricts or relates the topics with eventual and emotional words in dialogue sentences or asks still context-respectful but self-open type questions. This way, the counseling agent can pretend to keep recognizing clients' psychological sufferings as contexts or situations. It behaves as if it empathized with clients and continues talking to clients without losing their trust. Keeping reflection on themselves, clients reach more problem clarification and self-awareness, which enables them to solve their problems. Since the agent provides only the information on clients' sayings and the summaries focused on the change in their emotions, there occur few problems of knowledge explosion and knowledge maintenance.

Original languageBritish English
Title of host publicationProceedings - 11th International Conference on Signal-Image Technology and Internet-Based Systems, SITIS 2015
EditorsKokou Yetongnon, Albert Dipanda, Richard Chbeir
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages246-253
Number of pages8
ISBN (Electronic)9781467397216
DOIs
StatePublished - 5 Feb 2016
Event11th International Conference on Signal-Image Technology and Internet-Based Systems, SITIS 2015 - Bangkok, Thailand
Duration: 23 Nov 201527 Nov 2015

Publication series

NameProceedings - 11th International Conference on Signal-Image Technology and Internet-Based Systems, SITIS 2015

Conference

Conference11th International Conference on Signal-Image Technology and Internet-Based Systems, SITIS 2015
Country/TerritoryThailand
CityBangkok
Period23/11/1527/11/15

Keywords

  • Context respectfulness
  • Counseling Agent
  • Emotional backgrounded eventual word
  • Reflection
  • Self-awareness
  • selfopenness

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