Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda

Michael Sony, Jiju Antony, Guilherme L. Tortorella

    Research output: Contribution to journalReview articlepeer-review

    8 Scopus citations

    Abstract

    The digitization of healthcare services is a major shift in the manner in which healthcare services are offered and managed in the modern era. The COVID-19 pandemic has speeded up the use of digital technologies in the healthcare sector. Healthcare 4.0 (H4.0) is much more than the adoption of digital tools, however; going beyond that, it is the digital transformation of healthcare. The successful implementation of H 4.0 presents a challenge as social and technical factors must be considered. This study, through a systematic literature review, expounds ten critical success factors for the successful implementation of H 4.0. Bibliometric analysis of existing articles is also carried out to understand the development of knowledge in this domain. H 4.0 is rapidly gaining prominence, and a comprehensive review of critical success factors in this area has yet to be conducted. Conducting such a review makes a valuable contribution to the body of knowledge in healthcare operations management. Furthermore, this study will also help healthcare practitioners and policymakers to develop strategies to manage the ten critical success factors while implementing H 4.0.

    Original languageBritish English
    Article number4669
    JournalInternational Journal of Environmental Research and Public Health
    Volume20
    Issue number5
    DOIs
    StatePublished - Mar 2023

    Keywords

    • digital transformation
    • health 4.0
    • healthcare 4.0
    • smart hospitals

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