TY - JOUR
T1 - Critical success factors for SPC implementation in UK small and medium enterprises
T2 - Some key findings from a survey
AU - Rungasamy, Selvan
AU - Antony, Jiju
AU - Ghosh, Sid
PY - 2002
Y1 - 2002
N2 - There is no doubt that quality has become a major feature in the survival plan of many organisations today. Statistical process control (SPC) is a powerful technique for monitoring, managing, analysing and improving the process performance through the use of statistical methods. In this paper, the implementation of SPC is examined and analysed, based on a survey of 33 manufacturing small and medium enterprises (SMEs). The results presented here are focused on 12 critical success factors (CSFs) identified from the literature. The results of the analysis have shown that the critical success factors, in order of importance, are: management commitment, process prioritisation, control charting, teamwork, measurement system evaluation and so on. Moreover, this research has revealed that the least important factor is the use of pilot study in SMEs.
AB - There is no doubt that quality has become a major feature in the survival plan of many organisations today. Statistical process control (SPC) is a powerful technique for monitoring, managing, analysing and improving the process performance through the use of statistical methods. In this paper, the implementation of SPC is examined and analysed, based on a survey of 33 manufacturing small and medium enterprises (SMEs). The results presented here are focused on 12 critical success factors (CSFs) identified from the literature. The results of the analysis have shown that the critical success factors, in order of importance, are: management commitment, process prioritisation, control charting, teamwork, measurement system evaluation and so on. Moreover, this research has revealed that the least important factor is the use of pilot study in SMEs.
KW - Quality
KW - Small- to medium-sized enterprises
KW - Statistical process control
KW - TQM
UR - http://www.scopus.com/inward/record.url?scp=0036306718&partnerID=8YFLogxK
U2 - 10.1108/09544780210429825
DO - 10.1108/09544780210429825
M3 - Article
AN - SCOPUS:0036306718
SN - 0954-478X
VL - 14
SP - 217
EP - 224
JO - TQM Magazine
JF - TQM Magazine
IS - 4
ER -