Context respectful counseling agent integrated with robot nodding for dialog promotion

Kentarou Kurashige, Eriko Sakurai, Rainer Knauf, Setsuo Tsuruta, Yoshitaka Sakurai, Ernesto Damiani

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Nowadays, a lot of IT personnel have psychological distress. Meanwhile, counselors to help them are lack in number. To solve the problem, we proposed a counseling agent (CA) called CRECA (context respectful counseling agent). CRECA listens to clients and promotes their reflection context respectfully namely in a context preserving way. This agent can be enhanced using a body language called "unazuki" in Japanese, a kind of "nodding" to greatly promote dialogue, often accompanying "un-un" (meaning "exactly") of Japanese onomatopoeia. This body language is expected to significantly help represent empathy or entire approval. In this paper, the agent is integrated with such a "unazuki" or "dialog promotion nodding" robot to continue the conversation naturally or context respectfully towards clients' further reflection. To realize such "unazuki", the robot nods twice at each end of dialog sentence input by clients. The experimental evaluation proves such nodding is effective in counseling.

Original languageBritish English
Title of host publication2017 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1540-1545
Number of pages6
ISBN (Electronic)9781538616451
DOIs
StatePublished - 27 Nov 2017
Event2017 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2017 - Banff, Canada
Duration: 5 Oct 20178 Oct 2017

Publication series

Name2017 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2017
Volume2017-January

Conference

Conference2017 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2017
Country/TerritoryCanada
CityBanff
Period5/10/178/10/17

Keywords

  • Counseling
  • Dialog Promotion
  • Nodding
  • Robot
  • Unazuki

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