An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector

Michael Sony, Jiju Antony, Olivia Mc Dermott, Jose Arturo Garza-Reyes

    Research output: Contribution to journalArticlepeer-review

    72 Scopus citations

    Abstract

    Industry 4.0 marks a new paradigm and has expanded its domain from theoretical concepts to real-world applications. Industry 4.0 is, however, still in the state of infancy and conceptual state wherein it is not clear as to how to incorporate many dynamic technological concepts in different sectors. Previous studies have conceptually delineated the benefits, challenges, and CSFs of Industry 4.0, however, there is yet to be an empirical study that critically examines the differences in benefits, challenges, and critical success factors (CSFs) of Industry 4.0 in both manufacturing and service industries and rank them. This study through an online survey captures the view of senior management professionals who have experience in Industry 4.0 implementation in major companies in Asia, Europe, and North America. 96 senior management professionals participated in this study through an online survey. The qualitative data on benefits and challenges were analysed using thematic analyses. The quantitative data on critical success factors were ranked using the normalisation of the mean to find the most important factors. Further agreement analysis was conducted in the manufacturing and service sectors for the CSFs. This study identifies the top five benefits and challenges in the manufacturing and service industries. The CSFs for Industry 4.0 was put forward and ranked in both the manufacturing and service industries.

    Original languageBritish English
    Article number101754
    JournalTechnology in Society
    Volume67
    DOIs
    StatePublished - Nov 2021

    Keywords

    • Benefits
    • Challenges
    • Critical success factors
    • Industry 4.0
    • Manufacturing
    • Service
    • Survey

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