TY - JOUR
T1 - An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector
AU - Sony, Michael
AU - Antony, Jiju
AU - Mc Dermott, Olivia
AU - Garza-Reyes, Jose Arturo
N1 - Funding Information:
Prof Jose Arturo Garza-Reyes is a Professor of Operations Management and Head of the Centre for Supply Chain Improvement at the University of Derby, UK. He is actively involved in industrial projects where he combines my knowledge, expertise and industrial experience in operations management to help organisations achieve excellence in their internal functions and supply chains. He is a leading academic, he have led and managed international research projects funded by the European Commission, British Academy, British Council and Mexico’s National Council of Science and Technology (CONACYT). He have published extensively in leading scientific journals and six books in the areas of operations management and innovation, manufacturing performance measurement, continuous improvement, and quality management systems. He is Co-founder and current Editor of the Int. Journal of Supply Chain and Operations Resilience (Inderscience), Associate Editor of the Int. Journal of Production and Operations Management, Associate Editor of the Journal of Manufacturing Technology Management, and Editor-in-Chief of the Int. Journal of Industrial Engineering and Operations Management.
Publisher Copyright:
© 2021
PY - 2021/11
Y1 - 2021/11
N2 - Industry 4.0 marks a new paradigm and has expanded its domain from theoretical concepts to real-world applications. Industry 4.0 is, however, still in the state of infancy and conceptual state wherein it is not clear as to how to incorporate many dynamic technological concepts in different sectors. Previous studies have conceptually delineated the benefits, challenges, and CSFs of Industry 4.0, however, there is yet to be an empirical study that critically examines the differences in benefits, challenges, and critical success factors (CSFs) of Industry 4.0 in both manufacturing and service industries and rank them. This study through an online survey captures the view of senior management professionals who have experience in Industry 4.0 implementation in major companies in Asia, Europe, and North America. 96 senior management professionals participated in this study through an online survey. The qualitative data on benefits and challenges were analysed using thematic analyses. The quantitative data on critical success factors were ranked using the normalisation of the mean to find the most important factors. Further agreement analysis was conducted in the manufacturing and service sectors for the CSFs. This study identifies the top five benefits and challenges in the manufacturing and service industries. The CSFs for Industry 4.0 was put forward and ranked in both the manufacturing and service industries.
AB - Industry 4.0 marks a new paradigm and has expanded its domain from theoretical concepts to real-world applications. Industry 4.0 is, however, still in the state of infancy and conceptual state wherein it is not clear as to how to incorporate many dynamic technological concepts in different sectors. Previous studies have conceptually delineated the benefits, challenges, and CSFs of Industry 4.0, however, there is yet to be an empirical study that critically examines the differences in benefits, challenges, and critical success factors (CSFs) of Industry 4.0 in both manufacturing and service industries and rank them. This study through an online survey captures the view of senior management professionals who have experience in Industry 4.0 implementation in major companies in Asia, Europe, and North America. 96 senior management professionals participated in this study through an online survey. The qualitative data on benefits and challenges were analysed using thematic analyses. The quantitative data on critical success factors were ranked using the normalisation of the mean to find the most important factors. Further agreement analysis was conducted in the manufacturing and service sectors for the CSFs. This study identifies the top five benefits and challenges in the manufacturing and service industries. The CSFs for Industry 4.0 was put forward and ranked in both the manufacturing and service industries.
KW - Benefits
KW - Challenges
KW - Critical success factors
KW - Industry 4.0
KW - Manufacturing
KW - Service
KW - Survey
UR - http://www.scopus.com/inward/record.url?scp=85115146609&partnerID=8YFLogxK
U2 - 10.1016/j.techsoc.2021.101754
DO - 10.1016/j.techsoc.2021.101754
M3 - Article
AN - SCOPUS:85115146609
SN - 0160-791X
VL - 67
JO - Technology in Society
JF - Technology in Society
M1 - 101754
ER -