A Visual Counseling Agent Avatar with Voice Conversation and Fuzzy Response

Yukino Ikegami, Yoshitaka Sakurai, Motoki Sakai, Hiroshi Fujikawa, Setsuo Tsuruta, Avelino Gonzalez, Eriko Sakurai, Ernesto Damiani, Andrea Kutics, Rainer Knauf

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations


There are many IT workers, who suffer distress in their work. On the other hand, there are only a few counselors for providing mutual help. For this reason, we developed a counseling agent (CA) called Virtual Counseling Agent (VCA). This agent detects emotional words in the clients' utterances. In particular, it realizes the emotional changes and provides short summaries, that shows the client these changes. This paper introduces a further step to make the CA more humanoid by an image avatar with voice conversation using Google cloud speech API for high quality speech recognition. Moreover, the CA responses are derived by fuzzy reasoning with soft differences according to the fuzzy rules instead of random choices or sharp logic. This way, the responses became more human-like. The evaluation showed the effect of the new VCA.

Original languageBritish English
Title of host publication2018 World Automation Congress, WAC 2018
PublisherIEEE Computer Society
Number of pages6
ISBN (Print)9781532377914
StatePublished - 8 Aug 2018
Event2018 World Automation Congress, WAC 2018 - Stevenson, United States
Duration: 3 Jun 20186 Jun 2018

Publication series

NameWorld Automation Congress Proceedings
ISSN (Print)2154-4824
ISSN (Electronic)2154-4832


Conference2018 World Automation Congress, WAC 2018
Country/TerritoryUnited States


  • Context respectfulness
  • Counseling Agent
  • digitally divided people
  • image avatar
  • Reflection
  • Self-awareness
  • voice conversation


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