A Decade of Churn Prediction Techniques in the TelCo Domain: A Survey

Annalisa Barsotti; Gabriele Gianini; Corrado Mio; Jianyi Lin; Himanshi Babbar; Aman Singh; Fatma Taher; Ernesto Damiani

doi:10.1007/s42979-024-02722-7

A Decade of Churn Prediction Techniques in the TelCo Domain: A Survey

Annalisa Barsotti
, Gabriele Gianini
, Corrado Mio
, Jianyi Lin
, Himanshi Babbar
, Aman Singh
, Fatma Taher
, Ernesto Damiani

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Abstract

This work surveys the research contributions of the last decade to the prediction of customer churn and adds a perspective toward what is yet to be reached. The main objective of this article is to report on (1) the methods and algorithms studied, the evaluation metrics adopted, and the results achieved, (2) the data used, and (3) the issues and limitations identified. Furthermore, the work highlights the gaps in the current literature and suggests a direction for future research.

Original language	British English
Article number	404
Journal	SN Computer Science
Volume	5
Issue number	4
DOIs	https://doi.org/10.1007/s42979-024-02722-7
State	Published - Apr 2024

Keywords

Causal inference
Churn prediction
Machine learning techniques
Telecom customer churn

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10.1007/s42979-024-02722-7

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abstract = "This work surveys the research contributions of the last decade to the prediction of customer churn and adds a perspective toward what is yet to be reached. The main objective of this article is to report on (1) the methods and algorithms studied, the evaluation metrics adopted, and the results achieved, (2) the data used, and (3) the issues and limitations identified. Furthermore, the work highlights the gaps in the current literature and suggests a direction for future research.",

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author = "Annalisa Barsotti and Gabriele Gianini and Corrado Mio and Jianyi Lin and Himanshi Babbar and Aman Singh and Fatma Taher and Ernesto Damiani",

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AU - Lin, Jianyi

AU - Babbar, Himanshi

AU - Singh, Aman

AU - Taher, Fatma

AU - Damiani, Ernesto

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A Decade of Churn Prediction Techniques in the TelCo Domain: A Survey

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Keywords

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