@article{fdf0c63c52374002aba6eec9ef1a9e49,
title = "A canadian customer survey to assess power system reliability worth",
abstract = "A common approach used in quantifying the worth or benefit of electric service reliability is to estimate the customer costs (monetary losses) associated with power interruptions. Customer surveys are often used to determine interruption costs. The Power Systems Research Group has recently conducted surveys of Canadian electric utility customers in the residential, commercial and industrial sectors. These surveys were sponsored by the Natural Sciences and Engineering Research Council and seven participating utilities. This paper presents the overall results of these surveys with emphasis on the cost results.",
author = "G. Tollefson and R. Billinton and G. Wacker and E. Chan and J. Aweya",
note = "Funding Information: G. Tollefson, R. Billinton (Fellow), G. Wacker (Member), E. Chan, and J. Aweya Power System Research Group University of Saskatchewan Saskatoon, Saskatchewan Abstract - A common approach used in quantifying the worth or benefit of electric service reliability is to estimate the customer costs (monetary losses) associated with power interruptions. Customer surveys are often used to determine interruption costs. The Power Systems Research Group has recently conducted surveys of Canadian electric utility customers in the residential, commercial and industrial sectors. These surveys were sponsored by the Natural Sciences and Engineering Research Council and seven participating utilities. This paper presents the overall results of these surveys with emphasis on the cost results. Funding Information: The Power Systems Research Group is currently conducting a study funded by the Natural Science and Engineering Research Council (NSERC) in conjunction with seven Canadian electrical utilities. The customer survey approach is again utilized as the basic methodology of this study. The basis of the approach is that customers are in the best position to understand and assess how the costs associated with supply interruptions impact their activities that depend upon electricity. Funding Information: The primary source of information for this paper is the series of customer surveys that have been recently conducted by the Power Systems Research Group and sponsored by the Natural Sciences and Engineering Research Council (NSERC) and seven participating utilities: B.C. Hydro. TransAlta Utility, Edmonton Power, Alberta Power, SaskPower, Manitoba Hydro, and Ontario Hydro. Funding Information: The paper presents the results of a series of customer surveys that were conducted in conjunction with seven Canadian utilities and core financial support from the Natural Sciences and Engineering Research Council of Canada. No attempt was made in this paper to be exhaustive in providing the volume of data available. The survey questionnaires and methodologies were structured similar to previous work conducted by the Power Systems Research Group in order to provide as much comparative data as possible. Ongoing comparative analysis and data interpretation will be conducted to demonstrate attitudinal and outage cost changes that have occurred during the last decade. Funding Information: The authors would like to acknowledge the financial support provided by the Natural Sciences and Engineering Research Council (NSERC) and the utilities participating in this project. Customers who responded to the surveys are also recognized for their vital contribution.",
year = "1994",
month = feb,
doi = "10.1109/59.317579",
language = "British English",
volume = "9",
pages = "443--450",
journal = "IEEE Transactions on Power Systems",
issn = "0885-8950",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
number = "1",
}